Stop losing rider complaints in endless email threads.
You should be able to read your rider’s complaints and collaborate without forgetting to click reply all. TransitChat stores all of your rider feedback and conversations without searching through email threads and forwarding conversations.
Respond
Easy to use tools to see vehicle positions and performance with forms to document issues and complaints
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Summarize✨
TransitChat reads all of your feedback and delivers you a summary in email on a regular schedule
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Plan
Track route issues, collaborate with teams and create tickets without relying and forwarding long email threads
"Whether you are the ceo or a service planner you will all be on the same page of if you read TransitChat summaries"
Tag issues and complaints with locations and routes
Emails can be lost and hard to search through, TransitChat easily tags issues with location and route making it easy to find things for Triennial Reviews
Never forget to CC your coworker again on a rider complaint
With TransitChat you don't have to scroll through endless email threads all issues and communications are in one place and easy to find
Stop having meetings just to get everyone caught up to speed
We’ll keep you informed by emailing your whole team summaries of what your riders and staff are saying so you can focus on finding solutions.
