Allow anyone at your agency to send files and messages to one email address. That is sorted and tagged ending confusion across your team.
We think call centers and customer service don't get enough love. We make tools that everyone can use to keep communication seamless.
All communications, files and changes are catalogued to give your team one place to look for project and schedule changes.
To solve communication struggles within transit agencies, we built a GTFS-based solution. It connects messages, attachments and assignments to locations, routes, and stops, creating historical knowledge.
Transit agencies have told us they are missing out on what their front line workers are saying. We are redefining email to improve communication across departments.
This approach fosters collaboration and shared understanding across teams, ultimately leading to more efficient processes and improved outcomes for the entire organization.
TransitChat keep everything in the open to keep teams organized and accountable. Teams can track project status without meetings or additional emails; no more busywork.
Our goal is to save transit agencies one hour of email and meetings every single week and keep your agency running smooth and organized. This not only will result in a better experience for you and your staff, but will save you time and money that you can devote to other causes.
Estimated Weekly Savings:
$625
Estimated Annual Savings:
$32,500
These figures represent projected agency-wide savings based on reducing 1 hour of administrative work per staff member per week. Actual results may vary depending on agency usage and work patterns.
Built with Transit in mind, TransitChat's goal is to build simple solutions to complex workflows. We help our agency partners better plan and respond to rider's feedback quickly.
Centralize your rider feedback and incorporate it into your planning and scheduling processes. All of your comments and files are organized; better experience for your riders.
View what transit riders are complaining about and schedule out solutions with coworkers. All your files catalogued and all your issues mapped out, stored in one central place.
Stay up-to-date on rider feedback and what your staff are working on with a simple digest in your mailbox each morning. No more meetings.
| Compare plans by features | Essential 5 | Premium 10 | Advanced Unlimited |
|---|---|---|---|
Price per user | Coming Soon | Coming Soon | Coming Soon |
Starts at a year | Coming Soon | Coming Soon | Coming Soon |
Number of users | 5 | 10 | Start at 20 |
Number of attachments per conversation | 2 | 5 | Unlimited |
Size of Attachments | 5mb | 10mb | 500mb |
Conversations | |||
Topics | |||
AssignmentsComing Soon | |||
Community Streams with the Team | |||
Premium Support | |||
Multiagency Customers | |||
Private Streams with the Team |
TransitChat is the premier solution for funneling rider feedback into planning, scheduling and Federal reporting. Break down the communication barriers in your agency.
| Feature |  |  |  |  |
|---|---|---|---|---|
| Email Integration | ✅ Seamless | ❌ Manual | ❌ Manual updates | ❌ Needs workaround |
| Transit Tagging | ✅ Routes, Channels, Stops | ❌ None | ❌ Generic boards | ❌ Not available |
| Simple Email Submissions | ✅ [email protected] | ❌ | ❌ | ❌ |
| Mapping Integrations | ✅ Conversations, Routes and Stops | ❌ | ❌ | ❌ |
| Project Traceability | ✅ Timeline view | ⚠️ Buried in comments | ⚠️ Scattered updates | ⚠️ Needs SharePoint/OneNote |
| Meeting Reduction | ✅ Designed to reduce meetings | ⚠️ Not the focus | ⚠️ Not emphasized | ❌ Often required |
| Searchable History | ✅ Unlimited | ✅ Unlimited | ⚠️ 5-year cap | ⚠️ Chat scroll-limited |
| File Storage | ✅ Unlimited | ✅ (100MB per file) | ⚠️ Tiered limits | ⚠️ Shared limits |
| Longform Threads | ✅ Structured by topic | ⚠️ Task comments only | ⚠️ Dispersed in boards | ❌ Scroll-heavy |
Inbox is a catch-all email environment for your agency. It acts as a shared digital workspace where staff can forward or send emails. TransitChat automatically organizes these messages by Channel, Route, or Topic, helping teams cut through clutter and focus on what matters.
Yes—by default, anyone can send to your agency’s inbox address. However, you can restrict access to approved senders, or filter inbound emails by sender domain or keyword-based routing.
A mobile web version is currently available and works well for checking Inbox and tagging Conversations.
Conversations are threads of messages, typically centered around one email or chain. Topics are groups of Conversations about a shared issue or subject. Assignments are tasks associated to Conversations that your team can assign and complete to track resolution.
Only logged-in users within your agency can view and participate in Conversation threads—unless the message is routed to a shared external channel.
Agency Users have full access to Conversations, Topics, and Assignments. Guest Users can log in to view specific Conversations they are assigned to or mentioned in, but cannot tag or reassign items.
Yes. You can: let external partners send emails to your agency's Inbox; create guest accounts for limited platform access; and define custom rules for tagging and routing these emails to the right teams.
Public Streams are open monthly sessions hosted by the TransitChat team for all customers. We cover upcoming features, share usage stories, and host live Q&A. Private Streams are dedicated 1:1 sessions with your agency, where we review updates, implementation progress, and answer specific questions confidentially.
By consolidating threads into Channels and Topics, and linking them to Assignments, agencies using TransitChat report saving up to an hour per week per staff member.
Yes. TransitChat can ingest route and stop data from GTFS, which allows you to auto-tag messages by route, track service changes, and organize feedback geographically.
Security is our top priority. All data is separated by agency and users can only see their agencies' data. All of our vendors are SOC2 compliant and we are in the process of acquiring our SOC2 accreditation.